FAQs
Please see our Contact page.
Once your order is shipped, you'll receive a tracking link to follow its journey in real time. Keep an eye on your package every step of the way! If you need any help with your order's status, feel free to reach out through our contact page—we're happy to assist!
Your order goes into production as soon as it's placed! Our team carefully crafts your item within 3-5 days, ensuring top-notch quality. Once ready, we ship it out, and you can expect delivery within 7 days. You'll receive a tracking link to keep an eye on your package along the way!
We ship worldwide! Available shipping options and rates will be displayed at checkout, so you can choose what works best for you.
Applicable taxes are automatically calculated and charged at checkout.
Shipments to the UK and EU are subject to VAT, which will be applied during checkout. For orders shipped outside the US, UK, and EU, additional customs fees may apply upon delivery. These charges vary by country and are not included in our product price or shipping cost. We recommend checking with your local customs office for details to avoid any surprises.
If you need to make changes to your order, please contact us as soon as possible through our contact page.
We can only modify orders before they are shipped, so reach out quickly, and we’ll do our best to help!
Yes, we do! Looking for a custom LED sign for yourself, your clan, group, or a unique design idea? We’re open to all custom requests! Whether it’s a personalized piece or a one-of-a-kind creation, we’d love to bring your vision to life. Contact us today to discuss your ideas, and let’s create something truly special.
If you’re looking to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order, less the original shipping cost. You can return your product for store credit, a different product of the same or less value, or a refund to the original payment method.
Every LED sign comes with a base! You can also check the product page for details. If you have any questions or need clarification, feel free to contact us—we’re happy to help!
Yes! Every LED sign includes the necessary mounting hardware, so you can set it up with ease.
Our LED signs are built for longevity, with an average lifespan of 50,000 hours of continuous use. If you experience any issues with your sign, please reach out to us, and we’ll be happy to assist!
Yes! Our LED signs come with a controller, so you can set the brightness just how you like it. And even when switched off, they still look great—thanks to their colored tubes, which keep the design bold and visible at all times!
Our LED signs run silently—no noise, no distractions, just smooth and vibrant lighting!
Our LED signs are designed for indoor use, where they shine best. While they can be used outdoors, they aren't built for extreme weather conditions. For indoor use, the warranty covers 2 years, while for outdoor use, it’s 1 year. If you're placing it outside, we recommend keeping it in a covered area for extra protection!
Our LED signs run on low voltage (5V), so no worrying about heat—they stay cool while shining bright for years.
Keep your LED sign looking its best with these simple steps:
Unplug your LED sign before cleaning for safety.
Remove dust with a can of compressed air or a soft brush.
Wipe gently with a soft cloth; for a deeper clean, use a mild glass cleaner.
Let it dry completely, then plug it back in and enjoy the glow!
If you have more questions, please just contact us!