Refund policy

RuneRelic Refund & Return Policy

Returns & Refunds

At RuneRelic, we handcraft custom LED signs with care and precision. Because each item is uniquely made, we only accept returns under the following conditions.

Eligibility for Returns

You may request a return if your item:
✅ Arrives damaged, defective, or significantly different from the product description.
✅ You contact us within 7 days of delivery with clear photos of the issue.

If your claim is approved, we offer two options:

  1. Free Replacement – We will craft and ship a brand-new LED display at no additional cost.
  2. Full Refund – If you choose not to receive a replacement, you can return the item at your own expense, and we will issue a full refund once we receive and inspect the product.


Non-Returnable Items

We do not accept returns if:
🚫 You changed your mind or no longer want the item.
🚫 The product matches the description and is in working condition.

How to Request a Return

  1. Email us at runerelic@hotmail.com with your order number and photos of the issue.
  2. Wait for our approval before sending anything back.
  3. If approved for a refund, return the product at your own cost. Once received and inspected, we will process your refund within 14 business days.


For any questions, feel free to reach out!